The Employees page is your central hub for managing everyone who has access to your Caribou Rewards program.
From here, you can manage employee access, track engagement, and take action when someone needs help getting started.
What you can do on the Employees page
Add new employees
Edit existing employees or deactivate former staff
Resend login links to employees who haven’t signed in
Track engagement, including recent logins and recognition activity
Bulk update employees using CSV upload and export
Navigating to the Employees page
Once you’re logged in, click Employees in the left-hand navigation menu.
Understanding the Employees list
You’ll see a list of all active and deactivated employees. From this view, you can:
Search employees by name
Filter by branch or status
Export your employee list to a CSV
Upload a CSV for bulk updates
Create a new employee from scratch
Employee sync note
If your agency uses HHAeXchange, ClearCare / WellSky, or AlayaCare, employee creation and deactivation can be automatically synced through your integration.
If you’re not sure whether employee sync is enabled for your account, reach out to your Customer Success Manager.
What’s new on the Employees page
Easier login tracking
Quickly see who hasn’t logged in for 30+ days and resend login links in one click—no more digging through emails or manually resetting access.
Faster recognition follow-ups
Easily spot employees who haven’t received recognition in the last 30 days and send a shout-out directly from the Employees page.
Searching for employees
To find a specific employee, start typing their name in the search bar. Results will auto-populate as you type.
Filtering employees by status
You can filter employees based on their current status.
Select Filter by Status, then choose from:
Active
Active
Deactivated
Signed Up
Has signed up
Has not signed up
Your results will automatically update as filters are applied.
Note:
“Signed up” applies to agencies that allow caregivers to enter their own information to create a Caribou Rewards account. This option may not apply to every agency.
Filtering employees by branch
If your agency uses multiple branches, you can filter employees by location.
Select Employees in, choose one or more branches, and the list will update automatically.