From time to time, an employee may need their login link resent so they can access their Caribou Rewards account. This guide walks you through how to resend a login link in just a few clicks.
Video Walkthrough
Resending a login link
Go to Employees in the left-hand navigation
Find the employee you want to resend the link to
Click the mail icon in the Logged In column
A confirmation message will appear once the link has been sent
What the employee receives
The employee will receive their login link by text message or email, depending on the contact information on file.
Troubleshooting
If the employee doesn’t receive their login link:
Confirm their phone number and email address are entered correctly
Ask them to check their spam or junk folder
Wait a few minutes and try resending the link
If you continue to have issues, contact help@caribou.care and our team will be happy to assist.