Celebrate, Connect, and Engage: Introducing Moments
Think of Moments as your agency's community bulletin board. See attached downloadable file of content guide and ideas.
Admin Moment Posts
- Admins can create posts through a simple text box and preview how they’ll look on mobile.
- Announcements are shared exclusively in the app, keeping inboxes and SMS notifications clutter-free.
- Mixed media: posts can include video, images, and URL links
You can create Moments posts and schedule them to be posted in the future so that you can plan content. Fresh admin content is a great way to increase communication with caregivers and build culture.
Automated Posts
- Birthday, hours milestones that caregivers hit, redemption celebrations are automated posts to keep the feed lively
Why You’ll Love Moments
- Celebrate at no extra cost: Highlight achievements without affecting your rewards budget.
- No celebrations missed: Automated posts ensure milestones, birthdays, and redemptions are always recognized.
- Drive app engagement: Encourage your team to use the app by celebrating peers and earning points.
- Streamlined communication: Share updates and announcements directly in the Moments feed.
Admin Moment Posts
With Moments, celebrating your team has never been easier. Let's walk you through posting your first Moment!
- Login to your Admin account, and select the Moments tab:
- Type in the Moment you want to showcase, preview the post, and then click Post on feed. If you want to schedule it for a future date, click Schedule and follow the steps.
- On the next screen, click the "Share post" button if you are happy with your decision:
If you scheduled a post you can see the scheduled post in the tab "Scheduled". You can delete a post from there. Once it is posted to the feed you cannot delete it.
- If you have a Rewards account, you can view the post by logging in and selecting the Moments tab:
- You will see your post at the top of the screen:
It's just that easy to share Moments and milestones with your caregivers!
Automated posts
Birthdays
- Automatic posts to celebrate caregivers’ birthdays with daily posts that include their first name and last initial.
- Multiple birthdays on the same day? No problem—names will be grouped into one celebratory post.
- This feature works whether or not your agency has birthday rewards enabled.
- These posts can be turned off
Milestones
- Recognize major retention milestones like hours worked or key visits.
- We’ll celebrate:
- First Visit
- Second Visit
- 50 Hours, 100 Hours, 200 Hours, 500 Hours, and 1,000 Hours
- Posts include caregiver names only, with no points shown.
Redemptions
- Celebrate caregivers who redeemed rewards in the past week.
Posts highlight aggregated data, like:
🎉 Cheers to our [x] team members for redeeming [xxx] points—your well-deserved rewards are ready to go!
- Redemptions are grouped into posts to make celebrations feel collective and impactful.