Milestone Rewards let you automatically recognize caregivers as they hit important work milestones. By rewarding visits and hours worked, agencies can boost engagement and retention, especially for new caregivers.
Why use Milestone Rewards?
- Better retention: Agencies using milestones have seen up to 20% improvement in caregiver retention.
- Timely recognition: Rewards are triggered automatically as caregivers complete key milestones.
- Simple to manage: Configure rewards directly from the admin dashboard
Supported Platforms
- Available to all visit-data agencies.
Default Milestones & Rewards
| Milestone | Default Reward (Points) | Equivalent Value |
|---|---|---|
| First Visit | 500 | $5 |
| Second Visit | 500 | $5 |
| 50 Hours | 500 | $5 |
| 100 Hours | 1000 | $10 |
| 200 Hours | 2500 | $25 |
| 250 Hours (new) | 2500 | $25 |
| 500 Hours | 5000 | $50 |
| 750 Hours (new) | 5000 | $50 |
| 1000 Hours | 7500 | $75 |
| 1500 Hours (new) | 7500 | $75 |
| 2000 Hours (new) | 10000 | $100 |
Note: Admins can edit point values or disable milestones at any time. Changes only apply to future achievements.
Key Features
- Enable/Disable milestones → Choose which milestones your agency uses.
- Adjust rewards → Modify point values to fit your budget.
- EVV Enforcement (optional) → Limit milestones to EVV-compliant visits.
- If enabled, only compliant visits count toward milestones.
- Once turned on, EVV enforcement can’t be switched off in the dashboard, you can contact Caribou Support if you need to change it.
- Caregiver notifications → Caregivers automatically receive an email when they hit a milestone.
- Backfill window → Rewards look back 30 days before activation so caregivers who recently hit milestones are included.
Setup & Management
- Open the Admin Dashboard.
- Go to Recognition → Milestone Rewards.
- Select which milestones to enable.
- Adjust reward amounts (optional).
- Decide if EVV enforcement should apply.
Save changes and milestone tracking begins immediately.
Tip: You can make updates later, but rewards already issued won’t be adjusted retroactively.
Limitations
- You can’t fully disable Milestone Rewards once launched.
- Backfill only applies for the 30 days before activation.
- Rewards already issued won’t change if you update point values.
FAQ
Can I add new milestones later?
Yes. If a caregiver already passed that milestone, they’ll be rewarded immediately (unless they already earned a later milestone).
Can I re-enable the feature after turning it off?
You will need to reach out to your CSM.
Milestone Rewards are a simple way to celebrate your caregivers as they grow with your agency. By recognizing important moments, from their very first visit to major hour milestones, you help caregivers feel valued and motivated to stay engaged. Agencies who adopt this feature not only boost retention but also build a stronger culture of recognition and appreciation.