How do I connect to my shifts?
Your shifts are synchronized automatically from HHAeXchange based on your access to shift booking feature and the HHAeXchange accounts connected to your Caribou admin account. If you don't see the Open Shift page, ask your manager to give you access. If you see shifts page but see a not connected warning make sure you connect those accounts using manage connections.
How do I give a new care coordinator access and set up on shift booking?
For Full-Access Admins:
- Navigate to Administrators and click “Add admin” button and enter details
- Under Permissions, toggle on Shift Booking
- Optionally set a Shift Reward Budget (monthly recurring, starts from beginning of next month)
- Check the box to confirm this user has completed HIPAA training and is authorized to access PHI
- Click Save
Next: visit the Open Shifts page and connect their HHAeXchange account to start showing open shifts to the employees and have the coordinators receive shift request notifications.
How do I give access to an existing care coordinator who was missed during the initial provisioning setup?
Follow the same process as giving access to a new coordinator (see above). Full-access admins can grant shift booking permissions at any time through the Administrators section.
What does the little gold coin mean?
The gold coin icon indicates that the shift is eligible for rewards or incentives, such as bonus pay or points.
Please note: while a shift may be eligible for a reward, the coordinator may not have the remaining budget to apply it. Coordinators can view their remaining budget on the Recognition page or directly inline when entering a reward amount.