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How to Give Recognition with Draw Tickets

  • Updated

Overview

Recognition lets you reward caregivers for great work. You can now give draw tickets in addition to points. Draw tickets enter caregivers into your organization's prize draws.

This article covers how to give recognition with tickets — both one at a time and in bulk.

 

Before you start

  • Your organization must have Automated Draws enabled
  • You need recognition permissions (View & edit recognition)

  • For bulk uploads, you need bulk recognition permissions

     

Give recognition to one employee

1. Go to Recognition > Give recognition.

2. Search for the caregiver by name, phone, or email.

3. Select the caregiver from the results.

4. Choose a Category

5. Under Reward type, choose Tickets.

6. Select the number of tickets: 1, 3, 5, or 10.

8. Write a message and make it personal.

9. Click Send recognition.
 

The caregiver receives an SMS and email with their ticket reward.

 

Give recognition in bulk

Use bulk upload to recognize multiple caregivers at once.

1. Go to Recognition > Give recognition.

2. Select the Upload Ticket bulk recognition

3. Download template to get the CSV file.

4. Fill in the template with caregiver info:

   - First Name

   - Last Name

   - Phone Number (either email or phone number required)

   - Email (either email or phone number required)

   - Tickets (required)

   - Message (required)

5. Upload your CSV file

6. Review the preview

7. Select Confirm upload.

The upload processes in the background. Each caregiver receives their own notification.

 

Good to know

  • Tickets don't come from your budget. Unlike points, ticket awards don't reduce your recognition budget.
  • You can't mix points and tickets. Each recognition is either points or tickets, not both.
  • Ticket amounts are preset. Direct recognition offers 1, 3, 5, or 10 tickets. Bulk upload can be any amount.
  • Separate templates for points vs tickets. Download the correct template for your reward type.

  • Caregivers see tickets in their Moments. The recognition appears with a ticket icon and shows how many they received.

     

Troubleshooting

I don't see the Tickets option:

  • Your organization may not have Automated Draws enabled. Enable it in Rewards Configuration

My bulk upload failed: 

  • Check that you used the right template and required fields for each row include email OR phone number, number of tickets, and a message
     

Need help?

Contact Caribou support at support@caribou.care or through the in-app chat.