A guide to understanding your Monthly Digest
The Caribou Rewards Monthly Digest is a recurring report sent to your team that summarizes how your caregivers are engaging with the Caribou Rewards platform in the last complete month. This article breaks down what each metric means so you can make the most of your Digest.
It's organized into five sections: Engagement, Retention, Growth, Performance, and Points Usage. Each section covers a different part of your rewards program and shows results for the features you have in use.
If you have not enabled a feature included in your monthly digest, the results will appear as “No results”. Reach out to your Customer Success Manager or help@caribou.care to find out more!
Engagement
Total Active Users — The total number of caregivers currently active on the Caribou Rewards platform at your organization in the past month.
Users Logged In — The percentage of active caregivers who logged into the Caribou app at least once in the past month.
Users Earned Points — The percentage of active caregivers who earned points through any reward-earning activity in the past month.
Retention
A snapshot of your retention tools:
Recognition Categories Used — Categories used by your office team to leverage the recognition tool and build stronger connections with caregivers in the past month.
Recognition Usage Over Time — A month-by-month view of how frequently your office team is sending recognitions and the total points awarded to caregivers over the past six months.
Caregiver NPS — A quarterly measure of caregiver satisfaction and loyalty, scored from 0 to 100, based on how likely caregivers are to recommend working at your organization.
Growth
A snapshot of your referrals tool:
Candidates — The number of new job applicants who came through your referral pipeline in the past month.
Referrals & Hours Over Time — A month-by-month view of caregiver hires made through the referral program and the billable hours those hires contributed to your organization.
Performance
Clock In/Out Change — A month-by-month breakdown of how caregivers are clocking in and out for visits, broken down by rewarded visits that follow your backend rules, visits logged via mobile app, and/or visits logged via Telephony/IVR.
Rewarded Visits Last Six Months — The percentage of completed visits where caregivers successfully clocked in and out in a way that qualified them for a clock in/out reward over the past 6 months.
Streaks Completed (In Period) — The number of caregivers who completed a 1-day, 3-day, or 10-day clock in/out streak by clocking in and out on time for consecutive visits.
Streak Completion Rate — The percentage of caregivers who successfully completed their clock in/out streak goal out of those who were eligible.
Points Usage
Points Sent Over Time — A month-by-month view of total points awarded to caregivers versus total points redeemed, showing the flow of rewards activity at your organization.