Overview
Caribou recommends caregivers for every open shift. A match score shows how well a caregiver fits a shift, out of 10, and the reasons behind it. Use it to understand each recommendation and decide who is the best fit.
Where you'll see match scores
Match scores appear in multiple places
| Where | The question it answers |
|---|---|
| Shift details page → Interest | How well do the caregivers who expressed interest fit this shift? |
| Shift details page → Matched employees | Who are the best caregivers to reach out to for this shift? |
| Shifts page → Employee search | Which open shifts are a good fit for this caregiver? |
Find and read match scores:
- Go to Shifts and open a shift detail page
- In Interest, review the caregivers who expressed interest and their match scores.
- In Matched employees, select Top matched employees. Caregivers are sorted by match score, highest first.
- The filter ‘Broadcasted to’ shows you the matched employees that have already been contacted by text/email/call about the shift
- The filter ‘Not broadcasted to’ shows you the matched employees that have not yet been contacted by text/email/call about the shift
- Use these filters if you would like to know which caregivers may still be open to picking up the shift
- Hover over the score. Each score is out of 10.
- Review the reasons:
- Why they're a good fit: what makes the caregiver suit this shift.
- Watch out for: things to check before you reach out.
- Warnings: missing information that could affect the match, like Languages not on file. Ask the caregiver to complete their profile.
If a caregiver doesn't fit a shift, you'll see a red Not a match pill instead of a score. Hover over it to see Why not, for example Schedule conflict or Lives too far from the client.
Find caregivers you haven't reached yet
In Top matched employees, use the Show filter:
- All: every top match.
- Broadcasted to: caregivers who already got this shift.
- Not broadcasted to: well-matched caregivers who haven't heard about this shift yet. They could still be interested if you reach out.
To see who was contacted and when, select the Broadcast log tab.
Search by Employee
Search by employee when you are looking for shifts to offer a caregiver because they want more hours.
- Go to Shifts.
- In Employee, search for the caregiver.
- Check the Match score column. Shifts they don't fit show Not a match.
- Hover over a score or pill to see the reasons.
When something looks off
A match score uses the information on file. If a reason looks wrong, the information may be missing or out of date.
- Caregiver information (availability, desired hours, shift type, preferences, languages): ask the caregiver to update their profile.
- Client information (for example, Client's language not on file): update the client's details in your scheduling system.
Need help?
Contact Caribou support at help@caribou.care or ask through the help centre chat.