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Recognition points

  • Updated

Recognition points are one of the easiest ways to reward and motivate your staff—without adding extra administrative work.

This guide walks you through everything you need to know to award recognition points in Caribou, including:

  • How to give points to an individual caregiver

  • How to award points in bulk using a CSV upload

  • What caregivers see when points are sent and how they redeem them

By the end, you’ll be able to confidently recognize great work while keeping your rewards process fast, accurate, and scalable.

Let’s get started!

Accessing the Recognition page

When you have logged in to your account, click on Recognition:

recognew.png

 

Here, you will see a detailed overview that includes employee names, points given, date given, point category, who gave the points, and the message that was sent when points were given:

 

recognition2.png

Awarding individual recognition points

  1. To award Recognition points, click the "Give Recognition Points" button in the top right corner:

    recognition3.png

     
  2. On the next screen, select “Search employees” and type in the employee’s name you want to provide recognition to:

    recognition4.png
     
  3. Type in who the recognition is from under “Sender details”

    recognition5.png
     
  4. Click “Select Category” under Points details:

    recognition6.png

     
  5. Choose one of the categories that you have set up. The options listed here are just an example:

    recognition7.png
     

  6. Input the amount of points you would like to give, which translates to a dollar amount. For example, 100 points translates to $1, while 1,000 points translates to $10:

    Note: Your agency may have already pre-assigned points or you will be required to fill them in.


    recognition8.png

  7. Next, type a personalized message to the recipient. Once you’ve filled the message, click on the Send button:

    Note: This step is crucial as it helps the staff member understand the specific achievements or contributions that led to the recognition.

    recognition9.png

     

  8. The recipient will receive a text message and email notification informing them of the recognition points awarded. This is what the email may look like:

    recognew7.png
     
  9. The recipient can then click “Claim My Points” and follow the steps to redeem their points, which we will go over in another guide.

Awarding bulk recognition points

Note: You must be a full access admin in order to award bulk recognition points.

If you find that you are awarding multiple caregivers for the same task, you can now award recognition points in bulk. Let’s walk you through it!

Note: Please allow 2-3 business days to process any bulk recognition file. You will receive an email once recognition has been delivered to your employees.

  1. Navigate to the Recognition page and click the “Give Recognition Points” button:

    recognition3.png
     
  2. Select the “Upload bulk recognition file” button:

    recoupload.png
     
  3. Download the bulk recognition template CSV file:

    recoupload2.png
     
  4. This file will show you all of the required inputs for a successful CSV upload:
    • First Name
    • Last Name
    • Phone Number
    • Email
    • Points

       

  5. Once you have filled out your CSV file and are ready to upload, click the “Select file” button:

    Note: If there are any errors with your file, you will be unable to upload until all the required inputs are met

    recoupload3.png
     

  6. You will see your file in the previous blank field. (If this file is incorrect, you can click the “Change file” button):

    recoupload4.png
     
  7. Scroll down to fill out the rest of the required fields: Sender details (who is providing the points), Category details (click the dialog box to show your agency’s options), an optional note about the file, and then click Review:

    recoupload5.png
     
  8. You will be asked to confirm all of your selections. It will look something like this:

    recoupload6.png
     
  9. Click the “Send for processing” button, and if successful, you will see this alert at the bottom of your screen:

    recognew15.png

Remember: Recognition points are a fantastic way to provide quick recognition and motivate your team!

If you ever need inspiration or ideas for awarding bonus points, feel free to reach out to your dedicated Customer Success Manager (CSM). They will have a comprehensive Recognition Guide available to assist you in determining how you can recognize your staff in a great way.